Cheap Accommodation Paris - Customer Service - On A 1-10 Scale It Was 12.5

Just getting back from seven days at the Westin Hotel in Puerto Vallarta.

We've been meeting four times a year for the last 10 years. The purpose of this trip was to meet with my mastermind group - Master Speakers International.

The city was great and the hotel was good but it didn't rate a 12.5 score.

Let me explain:

Pedro - he gets the 12.5!

He gave new meaning to the words customer service. I couldn't help but notice all the little and positive things he did with his customers. An extraordinary doorman. He was the doorman.

From the neck down he had a body like Woody Allen - maybe even smaller.

From the neck up he reminded me of Billy Crystal.

And funny in a subtle way, energetic, he was animated.

" I have a gift for you. I'm back and it's so good to see you again, "Pedro, a taxi pulled up and a 50 something guest greeted Pedro with, as Bernadette and I were going to dinner, last Wednesday.

It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand. Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel.

When he waved his little fingers were fluttering like he was simultaneously playing the piano and conducting a symphony, no.

He greeted everyone like a long lost friend.

" What makes you so special to all of the guests at the hotel - everybody likes you so much, "Pedro, i asked him?

" he said, "I'm just a doorman. He responded with a great deal of humility.

I repeated the question, which is hard for me to do, in a low-key way.

" "I just want everybody to be happy and have fun when they're here at the Westin Hotel, he said.

He was always smiling.

He always had a bounce to his step.

His eye contact was strong and focused on his guests.

He is a small man with a large presence.

His impact is powerful and memorable.

His job description probably says - doorman.

Even Pedro thinks he's just a doorman.

He should be Director Of Customer Service. In my book he rates a 12.5 on a 1-10 scale. For the Westin Hotel, he's an Ambassador, pedro is not really a doorman.

And if he has any sense he will give Pedro some recognition for his obviously outstanding job performance, i'm sending a copy of this to the CEO of the Westin hotels.

I also recommend a big peso bonus for the hotel's premier Ambassador.

What are you doing to become the Ambassador role model for your company?